Collins Stirling & Associates

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Subsidence Consultant

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Summary

This role is to pro-actively manage subsidence claims in a manner that supports efficient and effective settlement for the policyholder. To add value to the customer journey by providing sound technical advice and keeping them informed at key stages.

Job Scope

  • The role may be home or office based, with regular UK travel, and occasional overnight stays – however more frequent travel and regular overnight stays may be required during peak demand.
  • The role involves managing own caseloads from beginning to end (complex subsidence claims)

Functional Knowledge

  • Detailed knowledge of Building Construction.
  • Knowledge of Insurance Principles
  • Demonstrates technical competence.
  • Understanding of Client requirements.
  • Understanding of FCA procedures and TCF.

General Background, Experience & Professional Qualifications

  • Chartered Building Professional – MRICS/MCIOB/CEng or equivalent is desirable.
  • Chartered Insurance Professional or commitment to achieve relevant Insurance Qualification.
  • Previous experience of handling subsidence claims is advantageous.

Key Responsibilities

  • To deliver a first class end to end subsidence claims handling service – progressing claims efficiently and fairly in a manner that supports the customer and partners our insurance clients brand and values.
  • To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
  • To understand the technical nature of the claim and set a strategy for resolution understanding each individual demand and likely outcome.
  • To prepare initial appraisal reports with cost recommendations.
  • To undertake one-off expert / technical reports/defect diagnosis.
  • To really understand what matters to the customer and put this first.
  • Ensure all planning, Building Regulations, Party Wall and CDM issues are addressed.
  • To identify and understand the nature of any blockages and failure demand – take ownership of issues to identify a problem at the root cause and adopt getting it right first time to enhance the customer experience.
  • To ensure that time spent adds value to the claim’s lifecycle – undertake value work – right time, the right place to actively control costs and reduce indemnity spend.
  • To take sole responsibility for every claim personally handled – ensure parties are kept informed and work with others to build on end to end flow.
  • To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
  • To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.
  • To promote Company ethics and values, focus on what matters to the customer and promote clients insurance brands

Behaviours

  • Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
  • Builds and maintains positive working relationships within own team and with colleagues across the business.
  • Enjoys being a team player and openly shares knowledge and skills with others.
  • Shows empathy to customers and distils confidence through technical expertise.
  • Demonstrates personal integrity in a way which is consistent with the Company’s core values.
  • Demonstrates a ‘can do’ attitude and is solution orientated to focus on systems improvement.
  • Is open and adaptive to change and shows a flexible attitude to meet the needs of the customer

Skills

  • Good technical skills and problem-solving ability to recognise difficulties and take proactive measures to overcome problems.
  • Well developed and effective written and verbal communication skills, to articulate complex issues.
  • Strong organisation and time management skills; to deliver on a variety of actions to tight timescales.
  • Good dispute resolution handling skills to manage disputes effectively and proactively.
  • Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.

    Solicitor RTA

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    Summary

    The role is to be responsible for the handling of a caseload of mixed pre-litigation and post-litigation motor defence/fraud files.

    Job Scope

    • This role operates within the Motor Defence/Fraud Team.
    • The scope of the role includes managing a caseload of motor defence and/or fraud files.
      Employees will need to be able to work alone, but also be a team player
    • As necessary, the applicant may be required to undertake other duties including assisting more senior fee earners on high-value claims.

    Functional Knowledge

    • Relevant knowledge gained working in a legal environment, preferably within the defendant insurance sector
    • Knowledge of dealing with MOJ Portal claims would be an advantage, but not a necessity
    • Relevant CPR knowledge

    General Background, Experience & Professional Qualifications

    • The role requires relevant litigation experience working in a legal environment, preferably within the defendant insurance sector
    • A degree is an advantage, but an applicant with relevant experience without a degree would be considered

    Key Responsibilities

    • Managing claims (under appropriate supervision where necessary)
    • Acting on behalf of motor insurance client from claims notification stage.
    • Acting on behalf of motor insurance clients in accordance with SLA’s
    • Dealing with Stage 3 MOJ portal claims.
    • Dealing with portal-exit claims.
    • Dealing with litigated claims.
    • Dealing with infant approval hearings.
    • Maintain management information.
    • Ensuring that all case reserves are completed in accordance with the specific client’s reserving philosophy.
    • Perform legal and factual research.
    • Keeping up to date with relevant legal developments & relevant case law.

    Behaviours

    • Professional, confidential & discrete.
    • Team player.
    • Shows initiative

    Skills

    • Excellent Verbal and Written Communication Skills
    • Comfortable Handling Large Work Load under Time Constraints
    • Strong Organisational skills.
    • Familiar with the use of case management systems
    • Good Research Skills
    • Excellent Interpersonal Skills.
    • Good Computer Skills.
    • Ability to Prioritise.
    • Working well with Different Personality Types.

      Senior Engineering & Regional Director

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      Summary

      • To manage a mixture of high and low-value Engineering claims
      • Investigations may be UK based or overseas
      • To maintain and enhance client relationships
      • To mentor and develop junior staff

      Job Scope

      • Work both externally and internally assessing Engineering claims, and adjusting where appropriate
      • Calculating and agreeing settlement of claims, and preparing final reports
      • Maintain and develop a culture of high level technical expertise and standards
      • Generate new business for the UK business

      Functional Knowledge

      • Strong technical knowledge of Loss Adjusting
      • Good understanding of the GTS market & culture and opportunities and threats
      • Knowledge of new business generation techniques
      • Knowledge of FSA procedures and the TCF initiative

      General Background, Experience & Professional Qualifications

      • A recognised profile within the area of Engineering claims, with a reputation for excellence
      • CILA qualified
      • Strong technical background with recognised qualifications
      • Experience of achieving financial targets in a complex environment

      Key Responsibilities

      • Receiving and acknowledging new claims
      • Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts
      • Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions
      • Visiting sites, interviewing witnesses and preparing witness statements where required
      • Instructing and controlling forensic scientists and other experts as appropriate
      •  Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication
      • Developing working relationships with existing clients and helping to identify and plan approaches to new clients
      • Market for existing and new business lines
      • Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case
      • Mentor, develop, train and monitor junior staff

      Behaviours

      • Strongly customer focused at all times to ensure development and maintenance of client relationships
      • Demonstrates high levels of personal integrity and professionalism
      • Team player; able to exchange information and knowledge at all levels
      • Portray and develop positive working relationships within own team and across teams
      • Mentor and encourage junior members of the team
      • Be solutions focussed in order to deliver against targets

      Skills

      • An ability to make sound judgement calls in complex situations
      • Strong people management skills
      • Ability to energise and motivate teams to achieve
      • Excellent client facing skills
      • Public speaking & presentation skills
      • Excellent communication skills
      •  High credibility, both internally and externally, and an ability to represent the Company at the highest levels

        Paralegal Recoveries

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        Summary

        • The role is to be responsible for the handling of a caseload of Recoveries/Claimant Litigation.

        Job Scope

        • This role operates within the Subrogation & Recovery Team.
        • The scope of the role includes managing a caseload of Recoveries/Claimant Litigation.
        • Employees will need to be able to work alone, but also be a team player
        • As necessary, the applicant may be required to undertake other duties including assisting more senior fee earners on high-value claims.

        Functional Knowledge

        • Previous experience managing a litigated caseload or in a recoveries role
        • Knowledge or experience of civil litigation
        • Previous experience working within the insurance sector
        • Experience of working in a fast paced environment.
        • Ability to interpret and input data accurately and efficiently
        • Ability to demonstrate initiative
        • Professional and confident telephone manner

        General Background, Experience & Professional Qualifications

        • The role requires relevant litigation experience working in a legal environment, preferably within the defendant insurance sector
        • A degree is an advantage, but an applicant with relevant experience without a degree would be considered

        Key Responsibilities

        • Draft Court Proceedings/documents
        • Adhere to Court directions and deadlines
        • Work to set priorities, create clear plans and manage work to meet Client needs
        • Engage in effective negotiation
        • Manage a Litigation Caseload/Pre-litigation Case Load, with a view to driving claims to litigation or settlement
        • Dealing with litigated Claims
        • Maintain management information
        • Ensuring that all case reserves are completed in accordance with the specific client’s reserving philosophy
        • Perform legal and factual research
        • Keeping up to date with relevant legal documents & relevant Caselaw.

        Behaviours

        • Professional, confidential & discrete
        •  Team player.
        • Shows initiative.

        Skills

        • Excellent Verbal and Written Communication Skills.
        • Comfortable Handling Large Work Load under Time Constraints.
        • Strong Organisational skills.
        •  Familiar with the use of case management systems.
        • Good Research Skills.
        • Excellent Interpersonal Skills.
        •  Good Computer Skills.
        • Ability to Prioritise.
        • Working well with Different Personality Types.

          Litigation Paralegal- Property Damage

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          Summary

          The role is to be responsible for the handling of a litigated caseload of Claimant Litigation, for property damage claims, dealing with all aspects of litigation from issue to trial

          Job Scope

          • This role operates within the Subrogation & Recovery Team.
          • The scope of the role includes managing a caseload of Claimant Litigation for property damage claims.
          • Employees will need to be able to work alone, but also be a team player
          • As necessary, the applicant may be required to undertake other duties including assisting more senior fee earners on high-value claims.

          Functional Knowledge

          • Previous civil litigation experience is essential with at least 1-year experience running a litigated caseload (non-portal)
          • Previous experience working within the insurance sector
          • Experience of working in a fast paced environment.
          • Ability to interpret and input data accurately and efficiently
          • Ability to demonstrate initiative
          • Professional and confident telephone manner

          General Background, Experience & Professional Qualifications

          • The role requires relevant litigation experience working in a legal environment, preferably within the defendant insurance sector
          • A degree is an advantage, but an applicant with relevant experience without a degree would be considered

          Key Responsibilities

          • Draft Court Proceedings/documents
          • Adhere to Court directions and deadlines
          • Work to set priorities, create clear plans and manage work to meet Client needs
          • Engage in effective negotiation
          • Manage a Litigation Caseload/Pre-litigation Case Load, with a view to driving claims to litigation or settlement
          • Dealing with litigated Claims
          • Maintain management information
          • Ensuring that all case reserves are completed in accordance with the specific client’s reserving philosophy
          • Perform legal and factual research
          • Keeping up to date with relevant legal documents & relevant Caselaw.

          Behaviours

          • Professional, confidential & discrete.
          • Team player.
          • Shows initiative.

          Skills

          • Excellent Verbal and Written Communication Skills.
          • Comfortable Handling Large Work Load under Time Constraints.
          • Strong Organisational skills.
          • Familiar with the use of case management systems.
          • Good Research Skills.
          • Excellent Interpersonal Skills.
          • Good Computer Skills.
          • Ability to Prioritise.
          • Working well with Different Personality Types.

            Liability Claims Handler

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            Summary

            To work as part of a team in the most efficient manner to achieve business objectives whilst proactively handling claims. Ensuring all work carried out is to a high professional standard

            Job Scope

            • Accurately and promptly accept and process new instructions as far as competently possible.
            • Policy validation to ensure only claims covered by the insurance policy are paid.
            • Case ownership to deal with a claim from beginning to end.
            • Awareness and compliance with SLA’s.

            Functional Knowledge

            • Handling liability claims
            • Customer focused – providing the best service to a dual client base
            • Team focused – working with colleagues throughout the business
            • Reactive – responding to daily workloads as dictated by customer requirements
            • Proactive – making sure KPI’s and SLA’s are met
            • Achievement of targets
            • Competent use of technology

            General Background, Experience & Professional Qualifications

            • Claims handling experience required.
            • Excellent customer service, organisational & communication skills.
            • Team player

            Key Responsibilities

            • Manage client instructions through the development of high-quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of claims.
            • Case ownership – to deal with a claim from beginning to end within an agreed authority level.
            • Full compliance with service criteria and claims handling instructions at all times.
            • Reviewing cases and workflow in a proactive manner and taking action to move claims forward, referring where necessary.
            • Works proactively to resolve claims.
            • Ensure work is prioritised effectively and that personal targets are met.
            • Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
            • Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.
            • Able to demonstrate knowledge and/or awareness of FCA requirements in particular handling complaints and fair treatment of customers.
            • Maintain awareness of Business Continuity programme and role within it.

            Behaviours

            • Ensures all activities and decisions improve the service provided for clients.
            • Treats people in a fair and consistent way.
            • Uses different communication styles to get a message across.
            • Seeks feedback and invests time in their own self-development both technically and behaviourally.
            • Represents the business positively at all times with both internal and external stakeholders.

            Skills

            • Ability to work on own initiative.
            • Ability to demonstrate attention to detail
            •  Ability to work as an individual and as part of a team.
            • Excellent customer service and communication skills.
            • A positive attitude and a proactive approach to solving problems.
            • Able to co-ordinate a variety of actions concurrently.

             

              Global Privacy Analyst

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              This role is primarily responsible for supporting the Global Privacy Office in the development, implementation, and monitoring of the global privacy compliance program.

              Position Summary

              • Working with relevant internal and external stakeholders to ensure that sound policies, procedures and systems are in place to demonstrate compliance with applicable data protection law across respective territories
              • Undertake proactive work and enforcement measures that promote good DP working practices
              • Regular travel may be required depending on position location

              Responsibilities

              • Knowledge of the UK and European privacy and data protection laws, including the General Data Protection Regulation
              • Good understanding of IT applications, databases and how personal data is stored and processed
              • Knowledge of the Insurance/claims market associated processes
              • Knowledge of corporate governance, audit and compliance processes

              Requirements

              • An individual with privacy, compliance or legal background
              • Demonstrable experience of operating with stakeholders at all levels
              • Proven experience of operating in a diverse, challenging environment
              • Ideally experienced in project management
              • CIPP qualification is desirable

              About Us

              • Excellent interpersonal and communication skills to implement operational solutions to complex and ambiguous privacy concepts
              • Excellent problem-solving skills and ability to think creatively to bring new and innovative approaches to deliver practical guidance and support
              • Excellent project management skills to prioritise competing demands and satisfy various stakeholders within a matrix structure
              • Excellent analytical skills
              • Excellent judgment – able to balance business needs and legal requirements in order to develop and implement business-minded solutions

                Environmental Claims Handler

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                Job Scope:

                • Accurately and promptly accept and process new instructions as far as competently possible.
                • Case ownership to deal with a claim from beginning to end, referring upwards in accordance with licensing levels

                Functional Knowledge:

                • Customer focused
                • Provide quality service to both internal and external customers
                • Work with colleagues throughout the business
                • Respond to daily workloads as dictated by customer requirements
                • Make sure KPI’s and SLA’s are met
                • Handle and co-ordinate complaints and compliments
                • Achievement of targets
                • Competent use of technology

                General Background, Experience & Professional Qualifications:

                • Property insurance claims experience ideal though not essential
                • Excellent customer service, organisational & communication skills
                • Team player and able to work with colleagues throughout the business

                Key Responsibilities:

                • Manage client instructions through the development of high-quality interpersonal skills and create good client relationships built around trust, respect and speedy resolution of assignments
                • Appointment making, diary management
                • Dealing with telephone queries, day to day within agreed service criteria.
                • Processing invoices, both interim and finals, referring where necessary.
                • Reviewing cases in a proactive manner and taking action to move the claim forward, referring where necessary
                • Dealing with and liaising with insurers and policyholders as appropriate.
                • Ensure work is prioritised effectively.
                • Contribute to the productivity targets through the effective planning and allocation of new and existing instructions
                • Formulate, allocate (and/ or participate in) projects as and when required and ensure they occur within timescales and company/ client requirements.
                • Actively share knowledge with peers to develop oneself and others and to act as a role model in appropriate situations (e.g. new starters).
                • Actively seek to develop oneself through a positive attitude and through the achievement of professional qualities.

                Key Behaviours:

                • Delivers cost efficiency in all activities.
                • Builds trust and respect by keeping to the commitments made.
                • Can convey a message across in one to one situations in a way which is understood.
                • Builds and maintains positive relationships within and across teams.
                • Seeks feedback and invests time in their own self-development both technically and behaviorally.

                Skills:

                • Ability to work on own initiative
                • Ability to demonstrate attention to detail
                • Ability to work as an individual and as part of a team
                • Excellent customer service and communication skills
                • A positive attitude and a proactive approach to solving problems
                • Able to coordinate a variety of actions concurrently